- Shipping & Delivery
- ePipeMods offers free shipping on all orders of $20 or more with the exception of a few items
that will specify otherwise. For orders under $20, the shipping cost is $2.00.
Our shipping method in the U. S. is USPS standard ground rate with tracking and usually arrives
in 2-5 business days. If your order contains large or multiple items, we may use a USPS priority
flat rate box.
Standard international shipping is free on orders $20 or more with a few exceptions. Typically
packages arrive in 1-2 weeks. If your order contains large or multiple items, we may use a USPS
priority flat rate box. Standard international shipping will not track once package leaves the
United States. Tracking the package will indicate that the package is in Miami, and that is the
last update USPS will make. For orders under $20, shipping fees apply.
Trackable EMS shipping for international orders is available for $45.00 at checkout.
- For 100ml Pipe Sauce, shipping is $6.00 in the United States and $24.00 International. Shipping cost is per bottle/stem.
Please note: If you place multiple orders to the same shipping address, we may combine your
orders into one package. Also, if you place an order with multiple or large items, we may send
them in separate packages.
Requests for specific shipping instructions (e.g. “Please deliver my package after 2pm.”) are
welcome but not guaranteed.
We do our best to ensure the arrival of your purchase in a timely manner. However, once your
purchase is shipped, we are not responsible for you package due to any issues with customs or the postal service.
- Epipemods' Commitment to Online Security
Personal information is accessible only by staff designated to handle online submissions.
Personal Information that ePipeMods May Collect Online:
When visiting the ePipeMods website and signing up for products, services or information through any website page, you may choose to supply ePipeMods with information that identifies you personally. This information may include your name and contact information, phone numbers, e-mail addresses, and other information.
ePipeMods does not knowingly collect personal information from children under the age of 18. If we learn that we have personal information on a child under the age of 18, we will delete that information from our systems.
Epipemods will not retain your personal information longer than is necessary for the purposes for which it was collected.
We provide links to third-party sites. Since we do not control these websites, we encourage you to review the privacy policies posted on these (and all) third-party sites.
We use e-mail links located throughout the website to allow you to contact us directly with any questions or comments you may have. We will use your e-mail address to respond directly to these questions or comments. ePipeMods considers e-mail transmitted through our website to be private correspondence between the sender and recipient. Therefore, we will not monitor, edit or disclose the contents of your private communications to any party outside of ePipeMods.
The e-mail addresses that you supply to use this service will not be used for any other purpose without your consent.
Except as permitted by this policy, ePipeMods does not send unsolicited e-mail.
All updates to this policy will be posted here. Last update: August 2012
It is our policy that all items, unless otherwise stated, carry a 6 month warranty. Due to the low cost of individual e-cig pieces, in most cases, the cost of purchasing a new piece is equivalent or lower than shipping back and replacing a defect. Therefore, only in cases of DOA (dead on arrival) will you be compensated for the shipping cost with a credit to your account. DOA requires you to contact us within 48 hours of receiving your product. Call (404) 590-Pipe (7473) and we will make arrangements for replacing your product.
Our pipes carry a 1 year warranty on electrical components inside the pipe only with the exception of the VapeSafe2 fuse*. The warranty does not include batteries, chargers, or atomizers. These items come with the standard DOA and 6 month warranty.
Our pipes can be sent back for repairs outside the warranty coverage. For instance, if you drop and break your pipe, in most cases it can be repaired. If you try to repair the pipe yourself it may inhibit our ability to fix it. The repair cost for broken or damaged pipes starts at $25 and may go up in more sever cases.
*The VapeSafe2 is not covered under warranty. VapeSafe2 replacement and/or repair is subject to a $25.00 repair fee that must be paid upon completion of repairs. Failure to pay the repair fee will result in the delayed return of your pipe until the fee has been paid.
Please call (404) 590-Pipe (7473) with any questions regarding broken or damaged equipment.
- Terms of Sale
- If you're not of legal smoking age according to your local government, we cannot sell to you.
Upon purchasing from our site, you agree that you are: of legal smoking age; a committed smoker; responsible for your own decisions regarding smoking and alternatives to smoking; not allowed to resell our product to minors. Violations of these terms will result in account termination.