Frequently Asked Questions
Troubleshooting
Must See Video for all Mod and ePipe owners
My V2.5 SteamPipe has stopped working. What should I do?
The VapeSafe2 proctection circut can fail permanantly making the pipe unusable if a hard short occurs and the switch remains in the on position for over 6 seconds. If your pipe is not firing, STOP pressing the switch and try using a different atty. If you have switched your atomizer and your pipe is still not firing, you can test your pipe for continuity. If you have a multimeter, test your epipe for continuity by putting the one lead of your multimeter on the outside of the connector and the other lead on the key ring inside the battery compartment. If you're not getting continuity, then it's likely the fuse that is blown. The VapeSafe2 circut is NOT covered under warranty. A $25.00 repair fee will apply to replace the VapeSafe2. The fuse is there for your protection. We will not and do not recommend rigging your pipe to bypass the citcut. Doing so can result in damage to your pipe, personal property and or injury to yourself and others.
My V2 epipe has stopped working. What should I do?**
**V2 pipes are no longer in production. These instructions are only valid for V2 pipes. If your pipe button has a spiral spring underneath it, it is a V1 pipe. If your pipe has a newer magnetic button but does NOT have the circular, magnetic VapeSafe2 fuse in the bottom of the bowl, it is a V2. If you need assistance with a V1 pipe, please contact us at support@epipemods.com.
If you have a multimeter, test your epipe for continuity by putting the one lead of your multimeter on the outside of the connector and the other lead on the key ring inside the battery compartment. If you're not getting continuity, then it's likely the fuse that is blown. The fuse is built into our V2 model epipes for your protection. You can order new fuses through the website
V2 Replacement Fuses
Then follow the instructions from our fuse replacement youtube video
V2 E-Pipe Fuse Replacement
If you don't have a multimeter to test it, or if you don't feel comfortable replacing the fuse yourself, you can send your pipe back to us. Keep in mind that pipe repairs, including fuse replacement, start at $25. For information on sending your pipe back for repair, please contact Support@epipemods.com
*Please note: The most common reason for a tripped fuse is over-tightening of an atomizer/cartomizer. When attaching your atty/carto, only tighten until it stops. There will be a visible gap between your atty/carto and the connector. Again, the fuse is built in for your protection.
If you are experiencing other issues with your pipe, please contact Support@epipemods.com and let us know the nature of your problem.
For more helpful videos from The Mistbusters, CLICK HERE!
Shipping
I just placed my order. How long until it ships?
We ship orders Monday, Wednesday and Friday each week. If your order is placed after 10am eastern time, it will ship the next shipping day. For more information on shipping, please see our shipping policy.
Why does my tracking information for my international order say that my package is still in Miami/New York?
International orders will not continue tracking after a package leaves the United States. It will continue to show the location of the last sort facility it went through before it was sent overseas until it arrives at its destination. We do offer Trackable EMS shipping through the website for $40.00 at checkout.
Ordering and Products
I want to order a pipe but the one I want says “sold”. Why can’t I order this?
Because each of our pipes is hand crafted and one of a kind, only one of each is sold. Once it is sold, there will not be another exactly like it. We may make one similar but it will never be the exact same.
Can I place a custom order or specific request?
Unfortunately we are no longer able to do this. The demand for our pipes has grown so much that we couldn’t hope to keep up with custom requests, let alone keep pipes on the website. We would like to say thanks to all of our customers for putting us in this situation! We do our best to make a good variety of styles and wood types so that you can find something you like on the website.
Everything is “sold”. When will you have more products?
Due to the nature of pipe making, it takes some time to create each piece. We release new epipes in batches about once every 1-2 weeks. For more up to date info on product releases, “Like” us on facebook,facebook.com/epipemods, or check out our ECF thread
I’m new to the e-cig thing and would like to know some basic info.
Here are some informative videos to help you understand what e-cigs are and what the difference is between vaping and smoking. This should help you decide whether vaping is the right choice for you.
Introduction to E-Cigs
Vaping vs. Smoking
I’m new vaping and I’m not sure what to buy. What products should I start with?
Congratulations on making a life changing decision to replace your smoking habit. There are so many products on the market to try, it can be a bit overwhelming to someone new to vaping. This is why we highly recommend an eGo kit. It comes with all the basics you need to get started.
The Video here will show you what the eGo kit comes with and how it works. Please note that the eGo kit has changed since this video was made and does not include the button cover or the delrin drip tip.
Joye eGo Starter Kit Review
However, we do understand that many of you come to our website because you really like the look of our epipes. We recommend you watch our video about the V2.5 epipes. This will give you a better idea of what you will need.
Introduction to the V2.5 “Steam Pipe”
Also, the accessories video in the next section below will help you understand how to put different products together to achieve the look you want. After you’ve watched these videos, if you still have questions, feel free to e-mail Support@epipemods.com .
I’m having trouble deciding on accessories for my new epipe. What do you suggest?
Here is our video showing different ways to set up your epipe.
Creative ideas to set up your E-Pipe
Wholesale Ordering
We offer wholesaling on our Pipe Sauce and The Vape Safe Mod Protection Fuse. For more information on ordering wholesale, contact Support@epipemods.com
ePipes are now available for wholesale in limited quantities.